The things people ask most. Still stuck? Drop by and ask — we're happy to help.
Chalk bags rent at ₱50/session. Bring your own shoes if you have them — or we can resole your old pair.
Absolutely. Grab a day pass, rent shoes, and our floor staff will get you started. When you're ready for technique, book a coaching session (/book).
Your pass activates the first time you check in — the duration clock (90 days for a multipass, 30 for monthly, 365 for annual by default) runs from that visit. Before your first use, the pass sits ready for up to 1 year from purchase (your shelf life), so a gift or buy-ahead doesn't lose days on the shelf.
Unactivated multi-session passes expire 1 year after purchase by default. Day passes are the exception — they're valid for the day they're issued, so they don't carry a shelf life.
Yes. Monthly and above can freeze once per term for up to 14 days — request it from your member portal.
Unused day passes are refundable within 7 days of purchase; monthly and above are non-refundable after first use. Full terms on the Refunds page (/refund-policy).
Yes — show a valid school ID at the front desk for 15% off monthly passes.
A day pass is valid for the gym day it's used. At our 24/7 branch a late-night session still counts toward the day it began — see the hours note below.
Our flagship branch is. Because the day rolls over at 3 AM there, a 1–2 AM visit counts toward the previous day. The full policy is on the 24/7 Hours page (/business-day-policy).
Yes — climbing is great for kids with the right supervision. Minimum ages, guardian supervision, and the guardian-signed waiver are all spelled out in the Parental / Kids Rules (/kids-rules). nooooo
A real person reads every note — we usually reply by email within a couple of days.